Lesson Plan Observation Essay Example | Topics and Well Written Essays - 500 words

Lesson Plan Observation - Essay Example Each student will initiate a conversation like this, â€Å"Hello, my name is Mario. I’m interested in listening to music. What are you interested in?† and the other person would say, â€Å"Hello Mario, I’m Luiji. I’m interested in dancing:. They are given two character cards, therefore they must find a good reason. The students joined in the small talk and demonstrated command of relevant conversational conventions and degree of politeness required from the conversational partners with unequal status, i.e. teacher and students. Students were able to identify the key phrases from Unit 4 when presented with textbook CD recording. They were able to reproduce the content of repetition drill in their conversations with classmates. By the end of the role play all students found their conversational partners using conversational patterns to elicit information about things other students are interested in. The lesson is aimed at developing speaking skills that focus on the exchange of information. In language education this function of human interaction is referred to as â€Å"talk as transaction† (Richards, 2008, p.21). The activities suggested in the lesson shift the focus from the social function of conversation, e.g. small talk or presenting oneself, to what is said and done, i.e. the content of interaction, e.g. things students are interested in. Following suggestions outlined by J.C. Richards in Teaching Listening and Speaking, the teacher can help students to understand the theme and objectives of the task by brainstorming ideas with the class, using pictures that illustrate key vocabulary of Unit 4 to introduce the topic. At the stage of brainstorming students can predict the content of the textbook CD recording or share ideas on the types of interests people may have. To keep track of student ideas teacher writes the words on the board. After students listen to the recording they discuss its content (in pairs or

Customer Satisfaction in Baskin Robbins Research Paper

Customer Satisfaction in Baskin Robbins - Research Paper Example According to the research findings, customer satisfaction was defined as a post-choice judgment made by the customer after making a particular purchase of the product on offer. After the preliminary research and some interview with the employees, it was clear that the three strategies are vital in determining customer satisfaction. This hypothesis was tested through conducting interviews and questionnaires, and from the results, the hypothesis was accepted. Therefore, there is a correlation between customer satisfaction and the three strategies. Baskin-Robbins is situated in Canton, Massachusetts, and it is rated globally as the biggest franchise that sells ice creams. This company is well known as a home of diverse and delicious cakes, shakes, pies, various drinks, frozen yogurt, sherbet, cones and much more ice cream flavors. This company was formed by Burt Baskin and Irv Robbins back in the year 1945. However, these two individuals had the passion for venturing into ice creams bus iness. During the 35th annual franchise ranking, Baskin-Robbins was named by the United States as the leading ice cream and frozen dessert merchandise. The company has more than 1,000 different flavors of ice cream and all are being served in more than 50 countries globally. Their retail outlets are approximately more than 7,300 worldwide. Baskin-Robbins is trying its level best to provide a store environment that is conducive to both the customers and the general public; however, this was part of their long-term plans in their previous budget. Moreover, quite a good number of people have been employed, and they have a favorable service performance hence the relationship with the customers would be good. Lastly, things are being put in place to improve the accessibility of the store or the shops so that each and every customer is attended to.